When Confirmed Plane Tickets Go Void

Earlier this year, my wife made a booking for a Virgin Atlantic flight from Bombay to London for herself and my daughter through an online travel agency (MakeMyTrip.com) in India.…

Beware of Online Travel Agencies

In the distant past, I've had excellent experience with online travel agencies. At one time, I'd even cited Expedia for the exemplary usability of its website. But my recent experience…

Free WiFi in Train

During a recent trip between London and Edinburgh, I found free WiFi on the entire National Express train.     This is truly unique - at least amongst UK trains.     Added…

A Tale of Two Sites

Reading about the recent rebellion among eBay's small sellers at eBay Live, the auction site's annual jamboree (this year in Chicago), reminded me about my own experiences with eBay and…

Modern Technology in London Bus Stop

A few days ago, I'd written about the use of modern technology in public transport buses in various parts of the UK outside London, such as Poole-Bournemouth and Cardiff. (Click…

Modern Technology in Public Transport Buses

In the past, I've written about the trials and tribulations I've faced while traveling in London public transport buses arising from erratic timings and lack of announcement of stops on the…

The Future of IITs

The experience, rather than the course content, seems to be core to the success of Harvard Business School in its last 100 years of its existence, according to its leading…