Rising Friction In Banking – Part 1
I once argued that Banks Will Never Catch Up With The Frictionless UX Of Fintechs. Since then, I've seen some improvements in the user experience of banking apps. My go-to…
Ten Things They Didn’t Tell You About Trump Tariffs
This blog does not get into politics but tariffs have significant impact on business in general and sales and marketing in particular, hence this exception. Tariffs on imports has been…
Output Versus Outcome Based Model
During the recently concluded NASSCOM Technology & Leadership Forum 2025 conclave held in Mumbai, the OGs of Indian IT industry noted that the time is ripe for the industry to…
Success Story: Using ChatGPT To Migrate From Scraping To API
In my blog post entitled Using ChatGPT As A Data Analysis Assistant, I described a Stock Portfolio Prediction Tracker in which I'd used the Data > From Web feature in…
Three Innovative Features From Hyperlocal Apps To Kill Location Friction
In Why Do Hyperlocal Apps Have So Much Location Friction?, I described many friction hotspots while entering and editing locations in hyperlocal apps like Ola, Rapido, Uber (Rideshare) Pizza Hut,…
Globalization – Good or Bad?
Any discussion of globalization and its impact on a country needs to recognize that a nation comprises both producers and consumers. Producers are businesses. Consumers are J6P (Joe Six Pack…
How Are Regulators Cracking Down on Cybercrime?
In Why Is It Hard To Catch Cybercriminals?, we considered a canonical case of a cybercrime: Joe pays Jane online for something and does not receive that something he was…
Why Calculating ROI for Software Is Harder Than You Think
Every now and then, somebody will question ROI metrics reported by B2B tech vendors. Let's take the following LinkedIn post for example: Tech vendors' use of the term "ROI" is…
Why Do Hyperlocal Apps Have So Much Location Friction?
The term "location" seemingly means different things in different hyperlocal apps: Locality / neighborhood e.g. Kalyaninagar Address e.g. B1-504 Silver Oak, Kalyaninagar, ... Pickup / delivery point e.g. Flat #…
The Zero Sum Game Myth: When Bubbles Are Good
1 + (-1) = 0. Traders look at the 1 at the start of the equation and treat trading as a profitable activity. Engineers look at the 0 at the…