Bill Me Later’s Instant Credit Decision
Earlier this year, I'd written about The Everlasting One Minute it took for CapitalOne to process my credit card application in the UK. In sharp contrast, Bill Me Later promises…
Why Indian Marriages Last Longer
Compatibility is an important ingredient in any relationship, including marriage. At the same time, opposites are supposed to attract. How do we reconcile these seemingly contradictory notions, especially in marriage?…
Technologies Without Tradeoffs
Technology can contribute to achievement of business goals and alleviation of business pain areas in industries like banking, retail and telecom. Let's take a look at the key business goals…
How Usability Can Increase Adoption of Internet Banking
Internet penetration, reliability of connection and security concerns are commonly cited as key inhibitors of wider spread of Internet Banking among retail customers. Admittedly, banks cannot do much about the…
How Much AI Can You Get For 5 GBP?
A lot, it looks like. I recently bought 20Q Version 2, an electronic toy, for my daughter from Amazon UK for a little more than 5 GBP. I don't write…
When Confirmed Plane Tickets Go Void
Earlier this year, my wife made a booking for a Virgin Atlantic flight from Bombay to London for herself and my daughter through an online travel agency (MakeMyTrip.com) in India.…
Beware of Online Travel Agencies
In the distant past, I've had excellent experience with online travel agencies. At one time, I'd even cited Expedia for the exemplary usability of its website. But my recent experience…
Free WiFi in Train
During a recent trip between London and Edinburgh, I found free WiFi on the entire National Express train. This is truly unique - at least amongst UK trains. Added…
A Tale of Two Sites
Reading about the recent rebellion among eBay's small sellers at eBay Live, the auction site's annual jamboree (this year in Chicago), reminded me about my own experiences with eBay and…
Modern Technology in London Bus Stop
A few days ago, I'd written about the use of modern technology in public transport buses in various parts of the UK outside London, such as Poole-Bournemouth and Cardiff. (Click…