How Humanlike Are Virtual Agents? – Part 2

Encouraged by our experience with the virtual agents on Alaska Airlines and Yorkshire Building Society websites (click here to read Part-1 of this post), we headed towards the website of Milton Keyes…

Free SAP Customer Contact of the Day!

Back after three days. Making up for the absence with 3 free contacts today. Click here for the Free Contact of the Day from Sacramento Municipal Utility District Drury Inns…

How Humanlike Are Virtual Agents?

From their early - and much parodied - avatar of the animated paperclip in Microsoft's Clippit, virtual agents have come a long way. Virtual agents are intelligent Web robots with…

A CAPTCHA A Day Keeps Customers Away

It wasn't very long ago that I'd extolled the virtues of reCAPTCHAs and had introduced them in this blog to make it easy for people to leave behind comments without…