Credit Cards Come A Full Circle

Legend has it that the credit card was invented in the 'fifties when one Mr. Frank McNamara had forgotten his wallet at home and had no cash to pay for…

How Humanlike Are Virtual Agents? – Part 2

Encouraged by our experience with the virtual agents on Alaska Airlines and Yorkshire Building Society websites (click here to read Part-1 of this post), we headed towards the website of Milton Keyes…

Free SAP Customer Contact of the Day!

Back after three days. Making up for the absence with 3 free contacts today. Click here for the Free Contact of the Day from Sacramento Municipal Utility District Drury Inns…

How Humanlike Are Virtual Agents?

From their early - and much parodied - avatar of the animated paperclip in Microsoft's Clippit, virtual agents have come a long way. Virtual agents are intelligent Web robots with…