Talk of Many Things

Being a social network revolving around an individual's personal life, Facebook's allure to consumer goods companies and B2C brands has been obvious. But, when it came to B2B, I never…

I consider myself to be an above-average user of e-commerce, online stock trading and Internet Banking. However, when it comes to statements, I've a very strong preference for paper -…

Despite several new malls and stores opening up in the last seven years that I've been living in Pune, India, I've been a loyal shopper at one of India's pioneering…

In this blog, James Clark muses why banks find it so difficult to handle complaints. As products and services are becoming more complicated, complaints about them are getting increasingly trickier…

Ever since it was launched a few years ago, I've been a major fan of Google Toolbar. So much so that Google Toolbar was one of my first submissions to…

Management of liquidity risk in financial institutions has been a major thrust of regulation enacted in the wake of the Great Recession. Many American and European banks recently went through…

Citing the difference between how we buy something today and five years ago, FORTUNE magazine wonders if the search party is over. The FORTUNE article uses the following example to…

Every downturn sees several technology vendors urging customers to look beyond headcount reduction in order to cut costs. In a recent example, a cash management vendor promotes improvement of straight-through…

After writing to the editor of The Economic Times two days ago pointing out its bloomer of repeating a full page of editorials and articles across two days' editions, I…