Loyalty Or Disloyalty Programs?
Despite several new malls and stores opening up in the last seven years that I've been living in Pune, India, I've been a loyal shopper at one of India's pioneering…
Treat Complaints As An Opportunity For Cross-Selling & Upselling
In this blog, James Clark muses why banks find it so difficult to handle complaints. As products and services are becoming more complicated, complaints about them are getting increasingly trickier…
I Really Miss Google Toolbar – on Google Chrome!
Ever since it was launched a few years ago, I've been a major fan of Google Toolbar. So much so that Google Toolbar was one of my first submissions to…
About Technology “Stress Tests” In Liquidity Risk Management
Management of liquidity risk in financial institutions has been a major thrust of regulation enacted in the wake of the Great Recession. Many American and European banks recently went through…
The Disintermediation of Search
Citing the difference between how we buy something today and five years ago, FORTUNE magazine wonders if the search party is over. The FORTUNE article uses the following example to…
Season’s Greetings!
Talk of Many Things wishes its readers a Merry Christmas and a Happy New Year 2010. GTM360 Marketing Solutions and Talk of Many Things wish its customers, partners, associates and…
Positioning Technology As A Risk-Free Way Of Cutting Costs
Every downturn sees several technology vendors urging customers to look beyond headcount reduction in order to cut costs. In a recent example, a cash management vendor promotes improvement of straight-through…
ET Blames “Technical Glitch” For Its Bloomer
After writing to the editor of The Economic Times two days ago pointing out its bloomer of repeating a full page of editorials and articles across two days' editions, I…
Use High-Tech With Caution In Ads
Of late, there has been a spate of print media ads that encourage readers to learn more about the advertised product by immediately serving up an online experience - so…
ET’s Bloomer Of Today Takes The Cake!
LETTER TO THE EDITOR OF THE ECONOMIC TIMES From: S Ketharaman Sent: Friday, December 17, 2010 To: The Editor, The Economic Times Subject: Slow News Days for ET? Dear Editor:…