Talk of Many Things

I recently bought the latest Panasonic KX-TSC62SX corded telephone. In a recent blog post on pricing models, I was planning to use this phone to illustrate a certain point. While I…

In Part-1 of this blog post, we'd described multichannel banking. In Part-2, we'd introduced the concept of omnichannel retailing. In this concluding part, we'll explain what omnichannel behavior could mean in…

In its 15 Aug 2011 issue, FORTUNE magazine acknowledged that it "erroneously omitted Chrysler Group from the GLOBAL 500 list" published a fortnight earlier. It goes on to regret this…

In Part-1 of this blog post, we introduced the concept of omnichannel banking and explained how it differed from multichannel banking. We'd claimed that 100% multichannel support was neither necessary nor…

When I wrote Differentiate Your Product By Going The Extra Mile, I'd meant it to be the second and concluding post. But, I recently came across a few more updates - some…

Enough and more has been written about how banks lack fully fledged multichannel support. For the uninitiated, a "channel" refers to the medium of communication between customers and businesses such…

In my early blogging days, I’d written a blog post called Indian Education System is the Best … for India! Despite realizing that my views on this subject were, ahem,…

The use of QR codes in advertisements continues unabated. We came across three of them on a single day recently. As you can see below, there's one from the leading…

In Part 1 of this blog post, we'd compared the realtime SMS alerts for credit card transactions sent out by  two banks, BANK1 and BANK2. In this Part 2, we'll…

I recently realized that wherever I go, malls follow. My mall karma started when I was working in Ramco Systems in Chennai, India. Located in the basement of Apex Plaza…