Web 2.0 And BFSI Applications
RSS, Blogs, AJAX, Podcasts, Wikis, Toolbars - these are the basic elements of Web 2.0, which is the popular name given to the collection of technologies that underpin the next dot…
Call Center Call Performance Survey — Unique Practice by HUTCH
Calls made to Call Centers can often lead to frustrating experiences ... long waiting times before you can reach a live operator, difficulties in understanding thick accents of some of…
Shopping Cart Abandonment – Even In Brick-and-Mortar Stores!
Abandoned shopping carts are common online stores. As customers browse the shopping pages of an online store website, they decide which items they wish to buy and add these to…
List Of My “Top Books”
I have posted the list of my Top Books. Click here for this list. I've intentionally included fiction, non-fiction and so-called "management" books in a single list. This is a…
Usability Enhances Our Usage Experience Of Software
Usability considerations are becoming very critical since Internet applications are becoming more mainstream and are being used by increasing number of people who are not IT-savvy. Poor usability leads to…
“Understanding Culture & Society”
In December 2004, I had written a couple of letters to the editor of "The Economic Times" and "The Times of India" related to culture and society. These letters are…
How Mobile Phone MP3 Players Have Changed Lifestyles
How MP3 Music & Mobile Phone MP3 Players Change Lifestyles. Today's newspaper (The Times of India) carried an article titled "Downloads soar, album sales plummet" that talks about how US album sales were down 4.2% in the first half of 2006, but sales of music downloaded online soared 77% during the same period.
Will Google Toolbar Kill Typed-in Traffic?
There is so much buzz around typed-in traffic nowadays. Per anecdotal evidence, up to 15% of search engine pay-per-click (PPC) advertising traffic comes from typed-in traffic where the search engine…
Indian IT Industry Can Use A Lot More Selling Skills!
Indian IT industry has underestimated the role of good sales people. No wonder, we always seem to have the ability to deliver almost anything but perpetually have our Achilles heel in…
Selecting The Right Web Hosting Package Is Tough!
I had read on the web that selecting the right web hosting package is tough. I agree. I had already registered a domain with a leading Indian Internet Broadband provider…