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In this blog, James Clark muses why banks find it so difficult to handle complaints. As products and services are becoming more complicated, complaints about them are getting increasingly trickier…

Ever since it was launched a few years ago, I've been a major fan of Google Toolbar. So much so that Google Toolbar was one of my first submissions to…

Management of liquidity risk in financial institutions has been a major thrust of regulation enacted in the wake of the Great Recession. Many American and European banks recently went through…

Citing the difference between how we buy something today and five years ago, FORTUNE magazine wonders if the search party is over. The FORTUNE article uses the following example to…

Every downturn sees several technology vendors urging customers to look beyond headcount reduction in order to cut costs. In a recent example, a cash management vendor promotes improvement of straight-through…

After writing to the editor of The Economic Times two days ago pointing out its bloomer of repeating a full page of editorials and articles across two days' editions, I…

Of late, there has been a spate of print media ads that encourage readers to learn more about the advertised product by immediately serving up an online experience - so…

LETTER TO THE EDITOR OF THE ECONOMIC TIMES From: S Ketharaman Sent: Friday, December 17, 2010 To: The Editor, The Economic Times Subject: Slow News Days for ET? Dear Editor:…

Legend has it that the credit card was invented in the 'fifties when one Mr. Frank McNamara had forgotten his wallet at home and had no cash to pay for…