Why Does Memory Loss Begin At Different Ages?
As people enter middle age, they begin to experience memory loss. However, memory loss can happen much earlier. Some people - including me (sigh!) - began facing it as early…
Why B2B Suppliers Should Accept Credit Cards
I learned from a recent experience as a supplier that, even in the B2B world, there are certain payments that are small enough to be authorized by VP-level of people…
They Who Invented The Car Can Do Everything
It's widely known that Ford Motors developed the assembly line to mass produce automobiles so that they became affordable for everyone including their own shopfloor workers. Thanks to the powerful…
Banks Undermine Branch Power
I recall occasions when I've visited branches of a couple of UK high-street banks (not Barclays) because I wanted the advantages of a high-touch branch environment to put through cross-border…
How Remote Outposts Can Leapfrog Their Global HQs!
I read today that HSBC UK is planning to issue credit card sized keycode devices that will generate onetime passwords for accessing its Internet Banking portal. My immediate reaction was:…
The Mark Of A Great Product
I think it was Pink Floyd who said, "we never thought of it that way", when someone asked them to comment on a particular interpretation of one of their songs.…
Getting Back The Missing Arrow In Windows Vista Start Menu
Regular users of Windows Vista would be used to the following Start menu: By hovering the mouse over the small white arrow on the bottom right, the following menu listing…
Facebook & Unintended Consequences
Being a social network revolving around an individual's personal life, Facebook's allure to consumer goods companies and B2C brands has been obvious. But, when it came to B2B, I never…
In Favor Of Paper Statements
I consider myself to be an above-average user of e-commerce, online stock trading and Internet Banking. However, when it comes to statements, I've a very strong preference for paper -…
Loyalty Or Disloyalty Programs?
Despite several new malls and stores opening up in the last seven years that I've been living in Pune, India, I've been a loyal shopper at one of India's pioneering…