UX Is Lot More Than Eye Candy
Although the website has a contemporary look-and-feel, I got a bit perplexed when I saw a page (http://www.bankwest.com.au/forms) full of forms to be downloaded and snail-mailed to the given address.…
Is It Adios To PayPal From India?
From the time they restarted in India last year after being shut down for export payments for a couple of months, it appears that PayPal needs to follow tighter KYC…
How Many More PFMs Do We Need?
To paraphrase a Bob Dylan classic, "How many WeSabes and Kublaxes must shut down before PFMs call it a day?" Looks like I'm not the only one who is intrigued…
Shift From Credit To Debit & Prepaid Cards
The past year has been awash with news and analyst reports about how American consumers are forsaking credit cards and increasingly using debit and prepaid cards. Given that credit cards…
What If Google Only Displayed Ads?
Readers might have noticed a spate of recent articles (click here and here) complaining about the deteriorating quality of Google search results. According to a recent expose in the New…
Why Does Memory Loss Begin At Different Ages?
As people enter middle age, they begin to experience memory loss. However, memory loss can happen much earlier. Some people - including me (sigh!) - began facing it as early…
Why B2B Suppliers Should Accept Credit Cards
I learned from a recent experience as a supplier that, even in the B2B world, there are certain payments that are small enough to be authorized by VP-level of people…
They Who Invented The Car Can Do Everything
It's widely known that Ford Motors developed the assembly line to mass produce automobiles so that they became affordable for everyone including their own shopfloor workers. Thanks to the powerful…
Banks Undermine Branch Power
I recall occasions when I've visited branches of a couple of UK high-street banks (not Barclays) because I wanted the advantages of a high-touch branch environment to put through cross-border…
How Remote Outposts Can Leapfrog Their Global HQs!
I read today that HSBC UK is planning to issue credit card sized keycode devices that will generate onetime passwords for accessing its Internet Banking portal. My immediate reaction was:…