Usability Can Cut Costs
Usability is generally associated with benefits like reduced friction, superior UX and greater cross-selling for e-commerce providers. Click here to read a couple of my articles and blog posts about usability…
Does Google Find ‘Something Different’ About You?
Although we believe it's been around for a while, it was only recently that we stumbled upon the 'Something different' section on the left-hand panel of Google search results. According…
Castigating Politicians Tantamounts To Undermining Democracy
Once upon a time, like most members of the intelligentsia, I used to have a largely negative opinion about politicians. Thanks to the regional manager of a leading engineering company…
Developing The Product Mindset
India has done very well for itself as an IT services destination. In less than two decades, it has reached the #1 spot in the global IT services outsourcing league…
EBA myBank Will Be A Hit
EBA Clearing has outlined plans to launch a pan-European electronic payments service for online shopping, enabling buyers and sellers to complete transactions through their e-banking portals. A couple of days…
Who Will Bell The ‘QR Code Reader’ Cat?
In the three months since we'd written about QR codes, their usage by advertisers has seen strong traction. J P Morgan Chase's ad in the FORTUNE magazine and Bosch's billboard…
MSEB Tops Online Bill Payment Consumer Experience
In the past, I've blogged about the friction involved in many Electronic Bill Presentment & Payment (EBPP) systems operated by banks in India and the UK. My recent experiences with…
Why Innovate?
There's no shortage of blogs, articles and books written by pundits offering advice to executives on how to nurture innovation within their companies. Take, for example, this recent post on Finextra.…
Do American Retailers Want To Have Their Cake And Eat It Too?
A few weeks ago, when I read that ISIS was ditching Discover and deciding to tie up with Visa and MasterCard, something didn't quite add up. After all, it was…
Creating The “Network Glue”
After trying and failing to locate a trusted plumber, electrician and handyman via yellow pages and other directory services, I recently came across GigPark. Its promise to leverage my social…