Exercise Caution While Selecting Western Values For Emulation
When I began Talk of Many Things many years ago, "globalization amidst cultural differences" was one of the topics I was planning to cover on the blog. Somewhere along the…
Retail Bank Sees Strong Uplift In Online Customer Acquisition
Here's our latest success story: Retail Bank Sees Strong Uplift In Online Customer Acquisition CRO boosts conversion of website visitors to customers Kotak Mahindra Bank is one of the fastest…
Stores Have Themselves To Blame For ‘Showrooming’
In How Can Organized Retailers Respond To Showrooming?, I'd written about "showrooming", the new shopping behavior in which consumers use a physical store as a showroom to touch and feel a…
The Death Of Cash Is At Least 190 Years Away
According to a Barron's article titled The End of Cash?, the use of cash as a percentage of retail spending in the USA declined from 36% in 2002 to 29%…
Will The Sad State Of Logistics Hurt Indian eCommerce?
An old friend of mine from my alma mater, IIT Bombay, who is now a tenured professor at North Carolina State University, was recently carrying out a sponsored study on…
How Long Can Malls Remain Open If Stores Inside Them Keep Closing Down?
How Long Can Malls Remain Open If Stores Inside Them Keep Closing Down? Short Answer: Forever. Now for the long version. As I highlighted in Retail Winners & Losers Amidst…
Good Riddance To Cheque Deposit Systems
Over five years ago, I'd written a post titled Cheque Deposit Systems — Are They Really Worth It? During the next couple of years, I found this contraption to be…
Tirumala-Tirupati Updates
Here are some updates from my recent visit to the famous Lord Balaji Temple in Tirumala-Tirupati in Andhra Pradesh, India. "Sheegra Darshan" is anything but the "quick darshan" that it…
Small Conversion Can Create A Large Business
Half the money I spend on advertising is wasted; the trouble is I don't know which half. This famous quote is attributed to John Wanamaker (1838-1922), the US businessman who…
Banks Have Nothing To Fear From TELCOs
In my op-ed article titled "Impact of Regulation on Financial Services Providers" published in the August 2012 issue of The Journal of Internet Banking & Commerce, I'd argued that banks…