Calling BS On Banking The Unbanked
"Financial inclusion", "banking the unbanked", blah blah blah. Call them what you want. But they all mean the following: Financial Inclusion / Banking the Unbanked - What They Mean People…
Will Publishers Survive The Mobile Onslaught?
Looks like mobile has started impoverishing publishers, too, since I wrote Will Mobile Impoverish Bloggers? two years ago. Smartphones and tablets are causing trouble for publishers for more reasons than one: …
Frictionless Loyalty Programs – FAASO’s Case Study
The quick service restaurant chain FAASO's recently launched MOBILE wrAPP, an ordering, payment cum loyalty app. Available on Android, iOS and Windows, the app lets users locate stores, browse the…
Does Cloud Increase Vendor Lockin Risk?
For all the marketingspeak from technology providers about open systems blah blah blah, seasoned CIOs know that every software purchase is accompanied by a certain level of risk of getting…
Marketable Items Let You Have Your Content And Eat It Too
In his blog post titled Wasted Words – Why Marketing Content Longer than 3 to 5 Items Does Not Work, Gartner Research Director Hank Barnes makes a strong case to technology…
Warts And All, The Banking System Works
I must be an "early adopter" in Running From Pillar To Post To Link Aadhaar Card To Bank Account: A year later, the early and late majority of LPG subsidy beneficiaries…
Omnichannel Fiasco #2: M-PESA
In Omnichannel Fiasco #1: Standard Chartered Credit Card, I'd described a recent omnichannel experience that started well but went downhill soon thereafter. In this post, let me describe another omnichannel…
Frictionless Loyalty Programs – MakeUseOf Case Study
The leading British technology and Internet apps blog Make Use Of recently launched a loyalty-cum-rewards program where readers earn points for sharing its articles on social networks. In the past, I've…
Credit Where Credit Is Due – HSBC Case Study
In over two decades of using credit cards, I missed a payment for the first time a couple of months ago. This happened on my HSBC credit card, which I've…
Fifty Beats Three Hundred At Tirumala-Tirupati
I recently visited the famous Lord Balaji Temple in Tirumala and the Goddess Padmavati Temple in Tirupati. Here are a few highlights from my trip: Money can't buy you darshans…