Killing The Six Deadly CX Killers

10 August 2018
Over the years I've bought a wide range of products and services from banks, insurers, etailers, colleges, publishers, brick-and-mortar stores, hardware and software companies, TELCOs, airlines and travel agencies. My…

Upside Of Brexit For IT Industry

3 August 2018
When my employer posted me to Germany in the early 2000s to open its subsidiary for the so-called D-A-CH (German speaking) market of Europe, we had no reference customer in…

How Do You Sue Software?

27 July 2018
Like many countries, India has a withholding tax regime. Called "Tax Deducted At Source", the withholding tax is applicable on salaries paid to employees, commissions paid to agents, rents paid…

Indian Education System for Germany?

13 July 2018
I wrote Indian Education System is the Best … for India! in 2006. I followed it up with Indian Education System for NYC? in 2009 and Indian Education System for UK? in…

How To Make Your Product 10X Better

13 July 2018
This is a slightly edited version of my answer to the following Quora question: Usually, there are many apps in the market, the developer remains blissfully unaware of them, develops…

Dunzo Gets The Job Done

15 June 2018
My friend who works in a leading IT multinational corporation tells me that an email sent from the second floor to the third floor of his office building in Bangalore…