Outflanking Incumbent Products With AHA Moments
One of the chief ways in which we help software companies is by introducing "aha" moments in their new products. It's almost not necessary to define "aha" moments. The term…
When Upgrades Turn Out To Be Downgrades
In Latest Is Not Greatest, I covered four products whose new versions have omitted key features from their older versions. Microsoft Windows Lenovo Laptop Apple iPhone ATM In this post,…
Latest Is Not Greatest
Back in the day, whenever we bought the latest model of a product, we got more features than we had in the previous model. Barring very few exceptions, the feature…
When Nothing Is Better Than Something – Part 2
In continuation of Part 1, here are three more situations in which the old adage, "something is better than nothing" is critically flawed. #3. DARK STORE INVENTORY The way ecommerce…
When Nothing Is Better Than Something – Part 1
According to the old adage, "something is better than nothing". This has become common wisdom because it's often true. But there are a few critical situations where it's fatally flawed.…
India Inc Is Not In A Slowdown. India Inc Is The Slowdown
With a steady fall in GDP growth rate during the last five quarters, there’s a near unanimous verdict that the Indian economy is going through a slowdown. Most experts agree…
PINless Card Payments – Innovative Or Harebrained?
I've been asked many times to weigh in on the new PINless regime for credit and debit card payments in India. Most recently it was on Quora, where I was…
Britannia “Morning Jackpot” CEM – Making Digital Easier Than Paper
I came across a Customer Engagement Management program on Britannia bread recently. The program was called Morning Jackpot and it was run jointly between India's leading bread and biscuit manufacturer Britannia and Payment…
Three New Sources Of Case Studies
As anyone in the B2B technology industry would know, case study is vital in business development and sales. More than anything else, it's this piece of marketing collateral that demonstrates…
TCS Is Within Striking Distance Of FORTUNE GLOBAL 500 – Even Without M&A
A decade ago, China had 29 FORTUNE GLOBAL 500 companies. Today, it has 119. India's corresponding figures are 7 and 7. The GDPs of both countries have grown rapidly during…