Kudos to SBI for AUTOMATIC deferrment of EMIs on all Retail Term Loans. The emphasis on AUTOMATIC is intentional: SBI has rightly figured that it’d be too cumbersome for borrowers & itself to receive & evaluate millions of deferrment applications. Borrowers who do repay on time also get the benefit of interest rest. Enough proof that banks, even public sector ones, can create frictionless processes to enhance CX – when they want to!