I don’t know what’s the law on this but, if I were to use a mobile lending fintech to get a loan in 5 minutes, I should be prepared to face overdue notice and recovery measures 5 minutes after defaulting.

Digital disbursement can’t coexist with “analog” recovery actions like 3 reminders via regd post over 90 days etc. etc.

Also see Ketharaman Swaminathan’s answer to Why are customers of banks like ICICI facing crazy recovery harassment? Does the Indian banking sector need desperate money?.