How To Revive Interoperability In UPI
In Interoperability - The Sole Loser In UPI, we saw why interoperability has been compromised in UPI. In this post, we'll explore ways to revive this noble goal. Some people advocate…
What Does Customer Centric Really Mean?
Customer Centric means "thinking about the customer while designing your product and overall experience". There are various facets to the customer: Tasks - as in jobs to be done Preference…
Decoding The Tenuous Link Between GDP And TPV (Total Payments Value)
Many people conflate the amount of payments processed in a country with the country's GDP. This is wrong: GDP drives, but does not cap, TPV. Take the COO of a leading…
AI In UX
I've written before on Artificial Intelligence in User Interface of websites and apps. This post is about a related topic: Artificial Intelligence in User Experience. For the unintiated, User Interface,…
Westward ‘Ho Primer
In Calling BS Of The "Indian Market Is Big Enough For Indian Companies" Myth, we called out the challenges faced by Indian IT companies that restrict themselves to the Indian…
Can Fraternities Be Inherited?
Everyone is a member of some group or the other e.g. school, college, neighborhood, company, etc. Different groups have different level of affinity aka fraternity strengths. Intuitively, we know that…
Calling BS Of The “Indian Market Is Big Enough For Indian Companies” Myth
Every now and then, somebody points to the challenges of cracking the overseas markets and claims that the Indian market is big enough for Indian companies. Take the example of…
Mark Of A Great Salesman In Today’s Strange And Unprecedented Times
There are countless theories on what it takes to be a great salesperson. When I began my career in sales back in the day, Harvard Business Review called out Empathy…
Interoperability – The Sole Loser In UPI
We ended Banks Have Not Lost The UPI Plot on a sobering note: Sadly, interoperability has been given the short shrift in the way UPI has evolved. In this post, we'll…
Health Insurance, Not Price Control, Is The Solution
Amidst the din of free versus paid vaccine and blackmarketing of essential drugs like Remdesivir, I thought it's a good time for me to repost my letter to the editor…