Was a time when my wife and daughter were living in India and were planning to visit me in London. My wife made a booking for BOM-LHR sector via MakeMyTrip in India, received the necessary confirmations, verified that the cost of the tickets was debited to her credit card account, reached Bombay airport on the day of travel.
And was told by the airline (Virgin Atlantic) that her tickets were VOID and they couldn’t travel unless she booked another set of tickets. Apparently, MMT had not remitted the money it collected from my wife to Virgin Atlantic. More at When Confirmed Plane Tickets Go Void.
I thought things might have changed since then but I recently read about a dispute between HDFC Bank and MMT. This made me wonder if MMT is back to its old tricks.
I'm totally with HDFC Bank. If MakeMyTrip makes only a small convenience fee, how come the entire money was lying in its account for HDFC Bank to deduct? Wonder if MMT is up to its old trick of collecting money from PAX & not remitting it to airlines. https://t.co/kEYV8kxUah pic.twitter.com/OyjmGBUOCU
— Ketharaman Swaminathan (@s_ketharaman) October 31, 2019
Against the above backdrop, anything is possible with MakeMyTrip.
As for the logistics, it’s possible to charge your credit card without OTP (or even CVV) by processing the transaction from a country (e.g. USA) in which 2FA is not mandatory for online card payments. I’ve written a detailed answer on this topic earlier on Quora at Ketharaman Swaminathan’s answer to I told my debit card number and expiry to a fraud call.And also that it is a VISA card. Is it possible to use money without CVV? What should I do next? Where can I report this?.