Usability considerations are becoming very critical since Internet applications are becoming more mainstream and are being used by increasing number of people who are not IT-savvy.<\/p>\n
Poor usability leads to irritation and fatigue, even if users do not articulate their feelings. It has an adverse impact on the usage experience. In an on-line shopping web site, it can lead to loss of revenues. Poor usability of business applications leads to increased help desk costs.<\/p>\n
On the other hand, better usability enhances our usage experience and can increase productivity. A highly usable on-line shopping web site tempts repeat visits, builds customer loyalty, and increases its revenue-earning potential.<\/p>\n
My article on this topic was published in TECHNOLOGY EVALUATION, a leading evaluator of enterprise application products. Click here to download this article<\/a> (http:\/\/www.sketharaman.com\/ARTICLE – Usability – v1.1.pdf).<\/span><\/p>\n From the time I wrote this article two years ago, usability is becoming ever more important. Watch this space for a follow-up article.<\/p>\n