I recently upgraded my home Airtel broadband connection to\u00c2\u00a0WiFi so that the three PCs and one Palm PDA in my home can access the Internet simultaneously. Airtel’s engineer had set up a secured network and left the\u00c2\u00a0WiFi router\u00c2\u00a0(beetel 450BXI) to its\u00c2\u00a0default SSID of ‘Broadcom’.\u00c2\u00a0<\/p>\n
A few days later when I visited my father’s house, I noticed that Airtel had setup the WiFi router there also as ‘Broadcom’. Since this led to access conflicts on my PC, I decided to change my router’s SSID to something unique (‘fl’). With some good telephone support from the Airtel engineer, I was able to accomplish this by myself.<\/p>\n
Two days later, I noticed that the router had slipped into ‘Broadcom’. Given that the router was originally setup in\u00c2\u00a0secure mode, I was quite\u00c2\u00a0puzzled to notice that it was now\u00c2\u00a0slipping into unsecured mode. I accessed the router’s admin page and repeated the procedure for setting up\u00c2\u00a0‘fl’. All was well for a day. However, the next day, the router again went into ‘Broadcom’ and unsecured mode. I kept trying to fix the problem by myself but, surprisingly, hours of Google search yielded no useful information. Eventually, I had to repeat the setup of ‘fl’ everytime the router went into ‘Broadcom’.<\/p>\n
Tired of doing the same thing repeatedly, and frustrated with the lack of success with self-service, I called Airtel. They promptly sent an engineer who upgraded the firmware on the WiFi router. Seven days later, my router has not slipped into ‘Broadcom’, so I think this solution has worked.<\/p>\n
The nature of the solution and the speed at which it was implemented tells me that Airtel must have received this complaint several times. As a result,\u00c2\u00a0I’m now questioning my earlier conclusion that my problem was unique on account of the lack of any useful information on the Internet. By posting the problem and solution here, I thought that someone else facing a similar problem can immediately figure out what the solution is.\u00c2\u00a0<\/p>\n
PS: Airtel’s support is good, so I don’t think anyone should have problems with the basics of setting up a secure WiFi network in the case of Airtel. But, if you need any assistance there, please leave a comment, I’ll do another blog post with those details.<\/p>\n
\u00c2\u00a0<\/p>\n
\u00c2\u00a0\u00c2\u00a0\u00c2\u00a0<\/p>\n","protected":false},"excerpt":{"rendered":"
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