Why Are Reviews So Powerful In Social Media Customer Service?
Since I wrote Customers Of The World Unite, You Have Nothing To Lose But The Call Center Hold Music, many more brands are providing customer service via social media. Some…
Should Sales Dodge The Price Question Or Answer It Upfront?
In the sales cycle for a technology solution, a vendor typically demonstrates its product, lists its features and benefits and finally gets into price discussions. And a typical technology solution…
Reliance JioFi Second Impressions
In Reliance JioFi First Impressions, I'd shared my initial experiences with the Reliance JioFi Portable 4G Pocket WiFi Router. One month later, here are my "second" impressions: UPDATE DATED 16-SEP-2016: It's…
SAAS – What’s In It For Vendors?
SAAS promises zero upfront cost, freedom from maintenance and relief from headaches of updates, and so on. These are all benefits for customers of SAAS. What's in it for providers…