Why Is This Data Breach Different?
What data breach? Are you talking about the one that happened at Heartland in 2009? Or, maybe the Fidelity one from 2011? Again, no? Oh, you're referring to the latest…
Exercise Caution While Selecting Western Values For Emulation
When I began Talk of Many Things many years ago, "globalization amidst cultural differences" was one of the topics I was planning to cover on the blog. Somewhere along the…
Retail Bank Sees Strong Uplift In Online Customer Acquisition
Here's our latest success story: Retail Bank Sees Strong Uplift In Online Customer Acquisition CRO boosts conversion of website visitors to customers Kotak Mahindra Bank is one of the fastest…
Stores Have Themselves To Blame For ‘Showrooming’
In How Can Organized Retailers Respond To Showrooming?, I'd written about "showrooming", the new shopping behavior in which consumers use a physical store as a showroom to touch and feel a…
The Death Of Cash Is At Least 190 Years Away
According to a Barron's article titled The End of Cash?, the use of cash as a percentage of retail spending in the USA declined from 36% in 2002 to 29%…