May 2012 – Talk of Many Things

Customers Of The World Unite, You Have Nothing To Lose But The Call Center Hold Music

25 May 2012

Around the end of 2009, my HP OfficeJet printer broke down. I logged a call with the local office of Hewlett Packard’s service partner. I got no response for three…

Will Mobile Blogs Impoverish Bloggers?

19 May 2012

I recently shifted a lot of my blog reading from a laptop to a smartphone. In the context of a blog that's mobile-optimized, let me make a few observations and…

Whither Cross Selling & Upselling With eBills & eStatements?

12 May 2012

For a long time, I've been hearing about how electronic bill presentment and payment (EBPP) solutions enable billers to do more cross-selling and upselling. For the uninitiated, EBPP, among other…

Waiting For Refund

4 May 2012

This lovemoney.com article titled Tenants: how to get your deposit back describes the trials and tribulations faced by tenants in the UK in getting their security deposits back after they…