Month: October 2011

In Part-1 of this blog post, we introduced the concept of omnichannel banking and explained how it differed from multichannel banking. We'd claimed that 100% multichannel support was neither necessary nor…

When I wrote Differentiate Your Product By Going The Extra Mile, I'd meant it to be the second and concluding post. But, I recently came across a few more updates - some…

Enough and more has been written about how banks lack fully fledged multichannel support. For the uninitiated, a "channel" refers to the medium of communication between customers and businesses such…

In my early blogging days, I’d written a blog post called Indian Education System is the Best … for India! Despite realizing that my views on this subject were, ahem,…