Comments on: How Usability Can Increase Adoption of Internet Banking

By: Banks Undermine Branch Power « Talk of Many Things

Banks Undermine Branch Power « Talk of Many Things — Fri, 11 Mar 2011 15:15:14 +0000

[...] By sacking financial advisors from branches, banks can undoubtedly save costs, but I strongly doubt if they can retain their customers or grow their revenues with this misguided approach. For, spurned by a bank branch, customers who prefer a physical location for transferring money abroad are likely to head to the nearest Western Union or MoneyGram outlet. On the other hand, remitters who don’t mind using the online channel will find the websites of Xoom and other non-bank remittance service providers to provide a far superior UX as compared to their banks’ Internet Banking portals that are beset with tremendous friction and suffer from poor usability. [...]

By: How Businesses Can Overcome The Tyranny Of Friction « Talk of Many Things

How Businesses Can Overcome The Tyranny Of Friction « Talk of Many Things — Fri, 26 Nov 2010 10:27:49 +0000

[...] Transaction friction is a highly underrated threat for any business. In our work around our EMAIL360 widget and other frictionless online solutions, we see tremendous scope for reducing friction not only in financial services but also in IT, high tech and other sectors. Friction in white paper download, webinar registration, online payment and electronic bill payment are but a few cases in point about which you can read more here and here. [...]

By: Security Can Be Frictionless « Talk of Many Things

Security Can Be Frictionless « Talk of Many Things — Sat, 13 Feb 2010 16:55:03 +0000

[...] I’ve written in the past, most web applications, online banking and shopping websites force users to choose between [...]