I had read on the web that selecting the right web hosting package is tough. I agree.
I had already registered a domain with a leading Indian Internet Broadband provider (email me on firstname.lastname@example.orgÂ and I’ll tell you the name of this provider). I had also bought a web hosting package from this provider since I had a prepaid broadband account with this provider and there was money lying in my credit which I wanted to exhaust before it expired at the end of the one month period. My troubles started there!
Despite showing the web hosting charge on my usage statement, I never could get a control panel to manage my website. I didn’t even get the IP address and the ftp username / password details. Telephone calls to their call center resulted in standard “we have informed the concerned department, they will call you back”, which they never did. Nor did I get any replies to my emails.
After 10 days or so, I decided to write-off my investment with this provider and start afresh, but do some thorough research this time.
There is wealth of information at the websites of the various (US-based) web hosting providers. Some of them even offer live chat, not only for their customers but even if you are only a prospective customer … that is, “just lookin’ around”. I could get a lot of clarifications from the live chat, which I couldn’t get from replies to email-tickets.
I strongly recommend that you should select a provider who provides live chat e.g. HostGator (www.hostgator.com). Telephone support is very costly (calling a US number from India can be very expensive), and email support takes time.